neurOTherapyOnline/OTonline

Welcome to neurOTherapyOnline/OTonline. By using our website, app, or services, you agree to the following Terms and Conditions. If you do not agree, please do not use our services.

1. Use of Our Content

All content—including video courses, webinars, mentoring materials, and other resources—is owned by The Kuipers Family Trust / Rehabilitation Research Education Development (RRED). You may use this content for personal, non-commercial purposes only.

You may not copy, share, modify, or distribute our content without written permission. This includes all text, images, audio, video, and software.

2. Intellectual Property

All trademarks, logos, and names used on this site or app are owned by us or used with permission. You may not use them without our written consent.

If you believe your intellectual property has been used improperly, please contact us at [email protected] with details.

3. Submissions

If you send us feedback, suggestions, or creative ideas (e.g. notes, designs, images, or code), they become our property. We may use them freely without compensation or acknowledgment.

4. Accuracy of Information

We aim to provide accurate and up-to-date information, but we cannot guarantee it. We are not responsible for any errors or omissions.

5. Communication

By registering with us, you agree to receive emails or text messages about your account, new products, services, and updates.

6. Data Protection

We take reasonable steps to protect your data, but no system is completely secure. You use our site and services at your own risk.

7. Subscriptions and In-App Purchases

Our app may offer auto-renewable subscriptions for access to premium content and services.

Subscriptions renew automatically unless cancelled at least 24 hours before the end of the billing period.

You can manage or cancel your subscription anytime via your Apple ID settings. Visit Apple Support for help.

Free trials may be offered. If not cancelled before the trial ends, the subscription will convert to a paid plan.

All in-app purchases and subscriptions are processed by Apple. Refunds must be requested directly through Apple at reportaproblem.apple.com.

We do not issue refunds directly.

If Apple approves a refund, access to the refunded content may be revoked.

Refunds are subject to Apple’s policies and may be granted for accidental purchases, technical issues, or dissatisfaction.

Repeated refund requests may result in restricted access to our services.

Subscriptions

Refunds

Website Purchases

If you’re not satisfied with a course or product purchased directly through our website, you may request a refund within 14 days by emailing [email protected] with “Refund Request” in the subject line.

If you’ve completed the course within those 14 days, you are not eligible for a refund.

8. Clinical and Business Outcomes

All content is provided “as is” without guarantees. We do not promise specific clinical results, business outcomes, or income. Your success depends on your own effort, skills, and circumstances.

9. Third-Party Services

We are not responsible for issues caused by third-party services (e.g. Stripe, PayPal, your internet provider, or software updates). These are governed by your agreement with those providers.

10. Indemnity

You agree to protect and hold harmless neurOTherapyOnline, OTonline, its team, and partners from any claims, damages, or legal costs resulting from your use of our site, services, or content.

11. Changes to These Terms

We may update these Terms from time to time. Please check this page periodically to stay informed.

PART 1: Terms and Conditions

This Privacy Policy explains how neurOTherapyOnline/OTonline collects, uses, stores, and protects your personal information when you use our services and app. By using neurOTherapyOnline/OTonline, you agree to the practices described below.

This policy is compliant with the requirements of the Apple App Store and Google Play Store.

1. Information We Collect

We may collect the following types of information:

Information you provide directly:

• Name and email address (when you register an account)

• Payment information (processed securely via Apple, Google, or Stripe — we do not store card details)

• Profile information and preferences you choose to add

• Feedback, messages, or submissions you send to us

Information collected automatically:

• Device type, operating system, and app version

• Usage data (e.g. which courses or features you access, session duration)

• IP address and approximate location (country/region level)

• Crash reports and performance data

Information from third parties:

• If you sign in via Apple ID or Google, we receive basic profile information (name, email) as permitted by those platforms

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account

• Deliver courses, webinars, and other content you have purchased or subscribed to

• Process payments and manage subscriptions

• Send you transactional emails (e.g. receipts, account notices)

• Send you updates about new products, services, or features (you may opt out at any time)

• Improve the app and diagnose technical issues

• Comply with legal obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

• Service providers who help us operate the app, including payment processors (Apple, Google, Stripe), email platforms, and hosting providers — bound by confidentiality obligations

• Law enforcement or regulators if required by law

• A successor entity in the event of a business transfer or acquisition

We do not share your data for advertising or marketing purposes with third parties.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you request deletion of your account, we will remove your personal data within a reasonable time, except where we are required to retain it for legal or compliance purposes.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Opt out of marketing communications

• Lodge a complaint with a data protection authority

To exercise and of these rights, please contact us at [email protected]

6. Children's Privacy

neurOTherapyOnline/OTonline are not directed at children under the age of 13 (or under 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

7. International Data Transfers

Our servers and service providers may be located outside your country. By using OTonline, you consent to the transfer of your information to these locations. We take reasonable steps to ensure your data is protected in accordance with this policy regardless of where it is processed.

8. App Store/Platform-Specific Disclosures

Apple App Store:

• Subscriptions and purchases are processed by Apple in accordance with Apple's Privacy Policy

• Apple may collect certain data about your use of OTonline in accordance with their own policies

• We comply with Apple's App Store Review Guidelines regarding data collection and usage disclosures

Google Play:

• Subscriptions and purchases on Android devices are processed by Google Play Billing

• We comply with Google Play's User Data policy, including requirements for prominent disclosure and consent

• We do not access or collect any data that is not necessary for the operation of the app

9. Cookies and Tracking

Our app does not use cookies directly. However, third-party tools and services integrated into OTonline (such as analytics or payment platforms) may use tracking technologies in accordance with their own policies.

PART 2: Privacy Policy

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this document and, where appropriate, by sending you a notification via the app or email. Continued use of neurOTherapyOnline/OTonline after changes are posted constitutes your acceptance of the updated policy.

Terms and Conditions Privacy Policy

neurotherapyonline acknowledges the Yuggera and Turrbal people as the Traditional Custodians of Country in Brisbane